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Returns & Refunds

Please note that you are entitled to cancel the contract if you so wish provided that you exercise your right and notify us no longer than 14 days after the day on which you receive the Product(s).

If you wish to exercise your right to cancel the contract after your order has already been despatched, we will refund the original purchase price, provided that you have returned the goods within 14 days after the day on which you receive the Products, and provided the goods have not been used or damaged. Please do not remove tags, labels or damage the original packaging as this will void any rights to refund or exchange. Products should be returned to us via secure mail or courier at your cost at: Jack Michael, 540 High Road, Wembley, Middlesex, HA9 7BS.

We will not be responsible for goods you return that are either lost or damaged in transit. Refunds will be made within 14 days of receiving returned goods in an acceptable condition.

Please note that your right to seek a refund does NOT apply to Products that are bespoke orders or have been made to measure or have been personalised to your requirements e.g. have been altered in any way.

Exchange

In the event that a Product is faulty or the size needs to be changed, we will exchange it provided it is unused, does not smell of cologne and is not damaged, and if it is returned to us within 7 working days of receipt by you with all garment tags and in the original packaging. Goods for exchange should be returned to us via secure mail or courier at your cost at: Jack Michael, 540 High Road, Wembley, Middlesex, HA9 7BS. Please note that we cannot exchange any Products that are bespoke orders or have been made to measure or have been personalised to your requirements, e.g. have been altered in any way.