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Goods will be delivered via Royal Mail after payment has been authorised and confirmed by First Direct Merchant Solutions and your order has been accepted by us. Where applicable a delivery charge will be applied when you place your order based on the total value of the purchases and the delivery option you select. Goods purchased for £100 and over will be delivered free of charge in the UK on standard basis within 3 to 5 working days of acceptance of the order. A delivery charge of £7.00 will apply to goods purchased for less than £100 and goods will be delivered in the UK on a standard basis within 3 to 5 working days of acceptace of the order. There will be a delivery charge of £12.00 for goods requiring despatch to EU countries on a standard basis within 5 working days. The charge for standard delivery to Canada, US, Africa, Asia, Australia and New Zealand will be £15.00.
It is your responsibility to ensure that the delivery address that you designate when placing your order is correct. Furthermore, it is important that you check the Products on the day of receipt or shortly thereafter to ensure that are in accordance with your order. If you do not receive the goods within the expected time period or if any of the items are missing or damaged you must contact us immediately via email at firstname.lastname@example.org.